Privacy Policy

Last updated: 1st August 2025

1. Information We Collect

Urban Collective Grooming may collect the following types of information:

• Personal Information: Name, phone number, email address, and (if necessary) billing address
• Service Information: Appointment history, hairstyle preferences, service notes, and feedback
• Payment Information: Transaction details for processing payments (we do not store card details beyond what is required for payment processing)
• Website/Online Booking: IP address, browser type, device information, and pages visited (if applicable)

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments
• Provide personalized grooming and barbering services
• Process payments and maintain accurate records
• Send reminders, promotions, and service updates
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following cases:

• With your explicit consent
• To comply with legal obligations
• To protect the rights, safety, or property of our business or others
• With trusted third-party service providers (e.g., booking systems, payment processors) under strict confidentiality agreements

4. Data Security

We implement reasonable security measures to protect your personal information, including:

• Encrypted storage of sensitive information
• Restricted access to client data
• Regular monitoring and system updates
• Staff training on data privacy and protection

5. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements. You may request deletion of your data at any time, subject to applicable laws.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your information, where legally permissible
• Opt out of marketing communications at any time
• File a complaint with relevant authorities if you believe your privacy rights have been violated

7. Cookies and Tracking

If our website uses cookies or similar technologies, they are used only to improve user experience and support booking functions. You will be informed about cookie use and may choose to disable them through your browser settings.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting the updated version on our website, with the "Last updated" date revised accordingly.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Urban Collective Grooming
+233 53 875 6530
findurbangrooming@gmail.com
Ahobraze Plaza, East Legon, Accra, Ghana