Refund Policy

Last updated: 1st August 2025

1. Service Satisfaction

At Urban Collective Grooming, we aim to deliver high-quality barbering and grooming services. If you are not fully satisfied with your service, please notify us before leaving the shop or within 24 hours of your appointment.

2. Refund Eligibility

Refunds or service adjustments may be considered under the following circumstances:

• The service provided was not as requested or agreed
• The quality of work falls below professional standards
• Service cancellation due to our inability to perform

3. No Refund Situations

Refunds will not be issued in the following situations:

• Change of mind after service completion
• Results differ due to undisclosed hair/scalp conditions
• Adverse reactions when no patch test was performed
• Late cancellations or missed appointments
• Personal dissatisfaction without specific service issues

4. Refund & Adjustment Process

To request a refund or adjustment:

1. Contact us within 24 hours of the service
2. Provide your name, appointment date, and details of the issue
3. We will review your request within 3 business days
4. If approved, refunds will be processed within 5–7 business days

5. Refund Methods

Approved refunds will be issued using the original payment method:

• Credit/debit card: Store credit or cash refund
• Cash: Cash refund or store credit
• Gift cards or vouchers: Store credit or replacement voucher

6. Service Adjustments

In most cases, we will first offer a correction or adjustment to the service instead of a refund. This may include:

• A complimentary touch-up or correction
• A discount on future services
• Additional services at no extra cost

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by management
• Provide additional details or evidence
• Seek mediation through appropriate consumer channels

8. Contact Information

For refund requests or inquiries, please contact us at:
Urban Collective Grooming
+233 53 875 6530
findurbangrooming@gmail.com
Ahobraze Plaza, East Legon, Accra, Ghana