Last updated: 1st August 2025
By booking or receiving services from Urban Collective Grooming ("we," "our," or "us"), you agree to abide by these Terms and Conditions. If you do not accept these terms, please refrain from using our services.
We provide professional barbering and grooming services, including but not limited to haircuts, hair dye, beard trims, shaves, and general grooming treatments. We reserve the right to modify, suspend, or discontinue services at our discretion.
Appointments can be booked online, by phone, or in person. We require at least 24 hours' notice for cancellations or rescheduling. Missed appointments or late cancellations may result in a cancellation fee. Repeated no-shows may lead to refusal of future bookings.
Clients must disclose any scalp conditions, skin sensitivities, allergies, or medical conditions that may affect the service. While we take all reasonable precautions, we are not responsible for adverse reactions if information is withheld.
For safety reasons, we may decline service if a client has contagious conditions (e.g., lice, open wounds, infections).
We recommend a patch test before any chemical or coloring treatment. By proceeding without a patch test, you accept full responsibility for any allergic or adverse reactions. Results of hair dye and chemical services may vary depending on hair type and history; no specific outcomes are guaranteed.
Payment is due at the time of service. We accept cash, mobile payments, and major credit/debit cards. Prices are subject to change without prior notice. Additional charges may apply for extended services, complex styles, or late arrivals.
If you are dissatisfied with your service, please inform us before leaving the shop. We may offer adjustments or corrections at our discretion. Refunds are not guaranteed for completed services.
While our team exercises the highest professional care, Urban Collective Grooming is not liable for any injury, allergic reaction, or damage arising from services unless directly caused by negligence or misconduct on our part.
We reserve the right to refuse service to clients who display inappropriate, abusive, or disruptive behavior. We also ask that children under 12 be accompanied by a guardian while in the shop.
Any promotions, discounts, or loyalty rewards are subject to availability and may be withdrawn at any time. They cannot be combined unless explicitly stated.
We respect your privacy and only collect personal information necessary for booking and providing services. Your data will not be shared with third parties except as required by law. Please see our Privacy Policy for more details.
We may update these Terms and Conditions at any time. Updates become effective immediately upon posting. Continued use of our services indicates acceptance of the revised terms.
For questions regarding these Terms and Conditions, please contact us
at:
Urban Collective Grooming
+233 53 875 6530
findurbangrooming@gmail.com
Ahobraze Plaza, East Legon, Accra, Ghana